Return Policy

Return Policy - Storemart Canada

At Storemart Canada, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, our return policy provides you with the following options:

Returns

  • You have 2 calendar days from the date you received your item to return it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Return Process

  1. To initiate a return, please fill out the RETURN & REFUNDS REQUEST form, with images of the package as you recieved it.
  2. We will provide you with a return shipping label and instructions on how to send your item back to us.
  3. Please include your receipt or proof of purchase in the return package.

Refunds

  • Once we receive your Return & Refund Request, we will review and respond in 72 hours.
  • If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at storemartcan@gmail.com or call +1 3435724690.

Shipping Costs

  • Return shipping costs are covered by Storemart Canada if the return is due to our error (e.g., you received an incorrect or defective item).
  • For other returns, you will be responsible for paying for your own shipping costs. Shipping costs are non-refundable.

Non-returnable Items

  • Several types of goods are exempt from being returned, including perishable goods (e.g., food, flowers), intimate or sanitary goods, hazardous materials, or flammable liquids and gases.
  • Gift cards, downloadable software products, and some health and personal care items are also non-returnable.

Contact Us

  • If you have any questions on how to return your item to us, contact our customer service team at:
    • Email: storemartcan@gmail.com
    • Phone: +1 3435724690

Thank you for shopping at Storemart Canada. We appreciate your business and are here to ensure your shopping experience is exceptional.